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Client Service Representative


Victoria, BC V8T 5H7
27 Oct 2017
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Job Details


We are driven to ensure the well-being of our customers. We are committed to providing customers with the best insurance coverage at the lowest possible cost while delivering excellent and consistent service.

Title: Client Service Representative

Location: Victoria

Position Highlights

Do you have the passion and drive to provide exceptional, industry-leading customer service? If so, we want you to join our Driver Licensing Office as a Client Service Representative. This in- person customer facing position plays a significant role in processing various licensing transactions for our customers and is one of our main customer touch points throughout the corporation.

As a Client Service Representative, your responsibilities will include problem-solving to determine whether requirements for driver's license renewals, duplicates and BCID cards have been accurately met. You will work with customers to understand their licensing needs and to handle escalations as they arise. This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactionalong with the ability to tailor your communication style to each customer.

Position Requirements

Successful applicants will have:

Outstanding face to face customer service experience;

Experience handling cash in a fast paced, transactional environment;

Exceptional data entry skills and ability to reconcile daily transactions;

Must meet the Canadian Border Service security clearance requirements of the EnhanceDriver License Program.

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

Location hours of operation are subject to change. Part time hours of work may range up to 75of regular bi-weekly hours. Work shifts may be extended, including Saturdays.

Position Information

A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team

that is driven to serve its customers and community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary, comprehensive benefits and a challenging work environment. Drive your career with us.

If you are ready to join a driven team, we would love to hear from you. For full details on this and all other current positions visit

ICBC is a welcoming, equal opportunity employer, and invites applications from all qualified candidates


Posting Code: TJVAN

Posting Code: BPProfile

About the Insurance Corporation of British Columbia

The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. We're also responsible for driver licensing, and vehicle licensing and registration.


Annual report

Find a summary of ICBC's key financial and customer satisfaction results.

Corporate governance

ICBC is governed by a board of directors, CEO and management team. Learn more about our corporate governance.


Service plans

ICBC's Service Plan provides an overview of our three-year plan to fulfill responsibilities for providing auto insurance, driver licensing, and vehicle registration and licensing services.

Community involvement

ICBC is committed to supporting programs in communities across British Columbia.


Board of director bios

Find biographies of ICBC's board of directors.

Executive bios

Find biographies of ICBC's executive committee.

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