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Community Support Workers


Victoria, BC V8V 3K9
19 Oct 2017
  • Social Services
  • General Help / Labour
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Job Details

Job Summary

Under the direction of the Home Coordinator and within the limits of the approved policies and procedures of the Agency and any outside regulating body including WorksafeBC and VIHA Licensing, be responsible for assisting with the day to day operations of housing and programs for the benefit, support, and enhancement of life quality for individuals supported in their own homes. 

Community Support Workers are to model and contribute to the essence of home allowing opportunity for personal choice and preference for all persons residing in the home.

Community Support Workers are to be knowledgeable and supportive of the mission, philosophies, polices, and procedures of BeConnected Support Services, endeavoring at all times to promote the independence and individuality of each individual supported.

To acknowledge and respect that your role is to support individuals in their own homes in a manner you would expect in your own. To ensure that all actions are intended to enhance the life of those you support. To maintain the individuals you support in the highest regard and ensure others do as well.


Grade 12 minimum with relevant post secondary training in the fields of health care, psychology, education and youth & childcare, as all assets are considered. 

Relevant job skills include:

At least one year of experience supporting individuals with Developmental Disabilities and/or Behavioural Challenges.

Behaviour Management techniques.

Ability to provide guidance and training in life skills.

Ability to implement Individual Support Plans and monitor progress towards personal goals.

Recreation and wellness leadership.

Ability to interact effectively including oral and written communications.

Physically able to carry out duties.

A pleasant, positive and nurturing personality; understands the importance of the essence of home and enhancement of life.

Required Documentation

Current First Aid and CPR certificates.

Satisfactory TB skin test.

An acceptable criminal record check.

Agency medical assessment form.

Copy of a valid Class 5 unrestricted Drivers license (For programs with wheelchair lift vans, Class 4 restricted license is required).

English Sign Language Level 1 (Prairie House only).

Duties and Responsibilities

The following description of duties applies generally to all Community Support Workers employed by BeConnected Support Services Ltd. This description is representative of, but does not necessarily limit, the duties of a CSW on a specific shift within a specific program. The actual duties and practices relating to a given shift within a group home are defined by the Home Coordinator in relation to the needs of the residents and the care protocols in place for these individuals.

Broad job expectations include the following:

To interact effectively and respectfully with the residents in their home and community

To support and promote the relationships with family and friends while maintaining a family culture within the home.

To support and promote friendly and effective working relationships with community partners, which may include but are not limited to Social Workers, Teachers, Community Inclusion Staff, Job Coaches, etc.

To support and promote community-based opportunities according to residents’ preferences and choices.

To contribute in a positive manner at team meetings and special events such as parties, resident vacations and other celebrations.

To avail self of additional relevant training according to personal interests and or Home Coordinators recommendations.

To assist with the orientation and training of new staff to ensure competent, confident employees thus ensuring the health, safety and comfort of the individuals we support.


More specific job expectations include the following:

Personal Care Duties:

Include assisting individuals in the least intrusive manner possible with bathing, dressing, eating, toileting, administering medications and all others aspects of personal hygiene and care as required. Ensuring that the individual is meeting their greatest potential for independence.

Assist residents in attending professional appointments, purchasing clothing and sundries as necessary.

Social/Recreational Duties:

This may include organizing, supporting and participating in recreational/social opportunities with individuals based on their personal preferences and choices. Employees are expected to model appropriate social behavior and conduct themselves accordingly.

Household Duties:

Duties include all general household duties related to the upkeep and minor repair of a home and property, to maintain the best possible standards of cleanliness and maintenance.

Duties include, but may not be limited to: meal preparation, clean up, laundry, ironing, vacuuming, mopping and sweeping floors, making beds, cleaning countertops, appliances, sinks, walls, windows, mirrors, bathroom fixtures, beds, wheelchairs etc. Taking out garbage and maintaining responsible recycling practices, cleaning and maintaining the house vehicle, maintaining grounds and performing minor household repairs according to skills.

Other Duties:

Implementing programs and care plans according to documented IPP’s Health Care Plans and Behavioural Support Plans which also includes the ability to adhere to documented protocols and address any concerns incurred through implementation to your Home Coordinator.

Maintaining records and charting on each individual and reporting unusual and critical incidents in a professional timely manner.

Familiarization with medications used in the home and polices regarding medication administration.

Adherence to assigned shift routines and duties as well as Care Plans and protocols.

Other duties assigned by the Home Coordinator that reasonably relate to achieving your performance goals.


Head Office

Address: 1-3891Douglas St

Victoria BC, V8X 5L3

Phone: 250.727.3891



To connect with us in person, please come and see us at the Victoria Black Press Extreme Education & Career Fair, Thursday, October 26, 2017 at the Juan de Fuca Q Centre, 1767 Island Hwy, Victoria, 10 am - 4 pm 


Posting Code: TJVAN

Posting Code: BPProfile

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