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Consultant, Unified Communications


Ottawa Ontario
17 Jul 2017
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Job Details

Consultant, Unified Communications

Consultant, Unified Communications

Date: Jun 24, 2017

Location: Ottawa, ON, CA, K2E 8A9

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.

The Consultant, Unified Communications is an intermediate role reporting to the Director, Professional Services.


The Professional Services team delivers complex Unified Communications solutions for enterprise customers in their adoption of unified communications and cloud application solutions. The Unified Communications portfolio includes Enterprise Voice & Collaboration (Connected Workspaces from Virtual Contact Centre to Unison offers), Enterprise Mobility (Bring Your Own Device), Enterprise Applications (App Development Platforms and White Label App Store) and Managed Mobility Services (Mobile Device Management and Managed Network Services). For the incumbent, the majority of projects will involve the delivery of business communication platform and virtual contact centre projects.


There are two positions to be filled. One position will be based in Ottawa, one in Montréal, both will support business customers nationally, as required. Positions will require a bilingual incumbent, capable of producing proposals, business reports and presentations in French and English. The incumbent will work, as part of a delivery team, alongside Senior Business Analysts, Architects, Project Managers, and Technical Delivery Leads.


The Consultant is accountable to ensure the Customer is supported throughout the engagement model from discovery process, which may be comprised of Executive Workshop, Assessment and Design engagements and support the Customer through a hand-off to Architecture, Design and Build activities supporting User Acceptance, Training and Transition to Support milestones. 



  • Articulating and presenting the Rogers value proposition to existing and potential customers as it relates to the Professional Services offerings.
  • Assisting with the discovery and qualification processes to ensure that Professional Services consulting engagements are accurately scoped.
  • Leading the planning of engagement deliverables and assuming overall responsibility for scoping resources, budget, work plans; as well as issue and risk management.
  • Ensuring alignment with the Project Manager, Rogers Project Resources and External Delivery Partners to achieve a high customer satisfaction score.
  • Leading business requirements workshops and the definition of the functional specifications.
  • Aligning with architects and delivery partners on final solution design.
  • Overseeing the delivery of Professional Services engagements by evaluating value creation and risk mitigation against desired business outcomes.  Some oversight capacity may be required during solutions delivery build sign-off processes.
  • Supporting the Customer’s Technical and Business Stakeholders in their definition of a Functional Specifications document, which includes interpretation and application of requirements, features and tools.
  • Performing review of build for feature completeness.
  • Supporting Customer through user acceptance testing.
  • Leading training activities.
  • Supporting Customer close-out and transition to support activities.
  • Aligning with Adoption and Service Management teams on long-term adoption targets.
  • Developing and refining consulting methodologies and intellectual property.
  • Coordinating with other Rogers Business Units to ensure a seamless customers experience (Customer Delivery, Network, Sales, etc.)
  • Developing governance strategies, change management processes, and communication plans for Proof of Concept/Proof of Value/Pilot initiatives for end customers.



  • Minimum of 10 years’ experience in consulting and/or a technical lead position in Unified Communications, supporting customers in technical discovery, migration planning and cut-off activities, end user training and transition to support/managed services.
  • 3 to 5 years’ experience in deploying Enterprise Voice, Business Communications Platforms, Virtual Contact Centre or call modules within Customer Relationship Management Solutions. Preference to candidates with experience in deploying average project size of $500,000 or greater.
  • 3 to 5 years’ experience configuring Virtual Contact Centre Call Flows, Workforce Management, Social and Reporting.
  • 3 to 5 years’ experience serving enterprise customers in English and French, including proposal writing, preparation of deliverables and presentation in English and in French.
  • Proven track record of successful project execution in unified communications
  • Ability to explain networks design, call loads, SIP and switching for business considerations in adoption of unified communications and collaboration solutions.
  • Strong knowledge in Call Centre, Connected Workspaces, Mobile Workforces and Industry trends like Bring Your Own Device, App Platforms, Mobile Device Management
  • Exceptional partnering skills and good relationships across all functions.
  • Proven change leader.
  • Deep knowledge of Unified Communications practice area (business capabilities.)
  • Experience with envisioning, architecture and deployment of large customer deployments.
  • Ability to articulate customer corporate strategy to motivate team members to achieve business outcomes.
  • Excellent problem solving skills.
  • Entrepreneurial, highly motivated and adaptable.
  • Exceptional ability to persuade, convince, negotiate with influence in order to support objectives.
  • Bachelor of Commerce, Communications or Engineering from an accredited university.
  • Certification in Interactive Intelligence (Genesys), Avaya or Total Connect Virtual Contact Centre products.
  • TOGAF, CGEIT, ITIL certifications preferred. If not held, incumbent must successfully complete TOGAF within first year in role.
  • Project Management, CRISC, CISSP certifications an asset.



Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 200/Phase3 - 6 Antares Dr (053), Ottawa, ON 
Travel Requirements: Up to 75%
Posting Category/Function: Technology & Information Technology
Requisition ID: 101129
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Corporate || Canada (CA) || ON || Ottawa || SF:LI; SF:LI-GW1 ||


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