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Credit Collections Consultant


Toronto Ontario
17 Jul 2017
  • Customer Service / Client Care
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Job Details

Credit Collections Consultant

Credit Collections Consultant

Date: Jul 4, 2017

Location: Toronto, ON, CA, M4Y 2Y5

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal – serve our customers better.

Rogers is recruiting for part-time consultant for our Credit Operations department with a start date of July 31, 2017. In this role you will be receiving telephone calls and contacting those customers who have not met payment arrangements. Are you analytical and detail oriented? Do you enjoy solving problems both imaginatively and resourcefully? Are you someone who has a passion for providing world class customer service? If so, you should consider a career with us today!


  • Passionately connect and build rapport with a variety of customers and their changing needs;
  • Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers' policies;
  • Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail;
  • Be accountable; own and solve issues from beginning to end;
  • Incorporate feedback on a regular basis, to improve your personal and professional development;
  • "Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!


Minimum Qualifications:

  • Completed high school diploma or higher;
  • Available to work a flexible schedule including evening, weekends, and holidays shifts
  • Must be punctual and committed to work schedules;
  • Possess superior multitasking abilities;
  • Demonstrate ability to positively influence others (propose options/solutions to customer);
  • Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
  • Ability to find customer answers quickly and accurately while using multiple resources;
  • Must be comfortable working in a highly structured, measurable target driven environment.


Preferred Qualifications:

  • Post-Secondary diploma or degree and asset
  • Must be perfectly bilingual (English and French);
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;


Challenging Work, Rewarding Careers:

·        Competitive base salary + performance based commissions

·        Comprehensive benefits program

·        Employee discount on Rogers products and services

·        Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)

·        Career pathing & organic growth opportunities


Schedule: Part Time
Shift: Evening
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Credit Operations
Requisition ID: 102594
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Call Centre || Canada (CA) || ON || Toronto || None ||


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