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Customer Care Representative - Part-Time - TSC

Rogers


Location:
Mississauga Ontario
Date:
22 Jan 2018
2018-01-222018-02-20
Categories:
  • Customer Service / Client Care
Rogers
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Job Details

Customer Care Representative - Part-Time - TSC RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Call Centre || Canada (CA) || ON || Mississauga || None ||  " />

Customer Care Representative - Part-Time - TSC

Date: Dec 29, 2017

Location: Mississauga, ON, CA, L5T 2P9

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

Right now we are looking for talented individuals to join our winning team as part time Customer Care Representatives at TSC (Today's Shopping Choice) starting on February 5, 2018 where you will have a chance to grow and deliver world class customer service!  We take pride in providing high quality customer service to our customers and giving our employees an environment to grow and build their careers. 

 

Responsibilities: 
 

  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers;
  •  Actively listen to customers, ask the right questions, and offer solutions which cater to customer needs;
  • Communicate with energy, and personal confidence while presenting a polite, thoughtful, and friendly attitude
  •  Drive the sale of the Shopping Channel products and services by consistently meeting/exceeding individual sales targets
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, attendance and punctuality);
  • Complete accurate transactions in an effective and precise manner with attention to detail;
  • Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact;
  • Incorporate feedback on a regular basis, to improve your personal and professional development;
  • Troubleshoot and gather information from Customers to identify root causes of Customer problem and/or dissatisfaction and determine appropriate course of action to ensure the result is a win-win
  • Follow internal company guidelines in regards to call handling
  • Embrace change in a fast-paced, performance driven team environment
  • Performs other duties and special projects as required. 
     

Minimum Qualifications:
 

  • Excellent communication skills both verbal and written
  • Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with Customers in a fast paced Customer focused call centre.
  • Proven sales/upsell ability in a retail environment
  • Ability to work as part of a team
  • Ability to remain calm and polite when working under pressure
  • 1+ year of customer service experience.  Preference will be given to candidates with call centre and retail experience
  • Strong computer skills (Windows and internet navigation)
  • Minimum grade 12 education or equivalent
  • Ability to perform simple calculations while supporting customers
  • Familiarity with social media 
     

Challenging Work, Rewarding Careers:  
 

  • Competitive hourly rate + performance based commissions
  • Career pathing & organic growth opportunities to build a career
 
Schedule: Part Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 114650
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
 
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Why Rogers?  Because your tomorrow inspires our today.
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
 
Posting Notes:  Call Centre || Canada (CA) || ON || Mississauga || None ||

 

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