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Customer Contact Representative

ICBC


Location:
Victoria, BC V8T 5H7
Date:
27 Oct 2017
2017-10-272017-11-26
Categories:
  • Customer Service / Client Care
  • General Help / Labour
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Job Details



 


We are driven to ensure the well-being of our customers. We are committed to providing customers with the best insurance coverage at the lowest possible cost while delivering excellent and consistent service.


We are driven to ensure the well-being of our customers. We are committed to providing customers with the best insurance coverage at the lowest possible cost while delivering excellent and consistent service.


Title: Customer Contact Representative


Location: Victoria, B.C.


Employment Type: Permanent Full-Time


Position Highlights


Bring your high energy and enthusiasm to our fast paced contact Centre where achieving First Call Resolution is a key customer service target. The Customer Contact Representative will provide first contact customer service for a diverse range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives


Position Requirements


Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical, listening, questioning, and organization skills are also required. Previous contact centre or customer services experience is strongly preferred. Familiarity with driver services, BC Services Cards, or road safety initiatives would be an asset. Please note these positions require sitting for extended periods of time and wearing a telephone headset.


Shifts will be scheduled within the hours of operation. Full time training will take place over 8 weeks from Monday to Friday 8:30am – 4:30pm.


Current operational hours are as follows:


• Monday to Friday from 8:00 am to 6:05 pm


• Saturdays 9:00 am to 5:05 pm


Part time hours of work may range up to 75% of regular bi-weekly hours. Days of operation are Monday to Saturday.


Position Information


A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team


that is driven to serve its customers and community. Make the most of your skills and take the opportunity to grow and develop your career. You can expect a competitive salary,


comprehensive benefits and a challenging work environment. Drive your career with us.


If you are ready to join a driven team, we would love to hear from you. For full details on this and all other current positions visit www.icbc.com.


ICBC is a welcoming, equal opportunity employer, and invites applications from all qualified candidates

(982308BP)


Posting Code: TJVAN




Posting Code: BPProfile

About the Insurance Corporation of British Columbia

The Insurance Corporation of British Columbia is a provincial Crown corporation established in 1973 to provide universal auto insurance to B.C. motorists. We're also responsible for driver licensing, and vehicle licensing and registration.

 

Annual report

Find a summary of ICBC's key financial and customer satisfaction results.

Corporate governance

ICBC is governed by a board of directors, CEO and management team. Learn more about our corporate governance.

 

Service plans

ICBC's Service Plan provides an overview of our three-year plan to fulfill responsibilities for providing auto insurance, driver licensing, and vehicle registration and licensing services.

Community involvement

ICBC is committed to supporting programs in communities across British Columbia.

 

Board of director bios

Find biographies of ICBC's board of directors.

Executive bios

Find biographies of ICBC's executive committee.

 
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