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Customer Service Consultant


Burnaby British Columbia
22 Jan 2018
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Job Details

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Customer Service Consultant

Date: Jan 2, 2018

Location: Burnaby, BC, CA, V5H 4H4

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.
In this role, you will be a Fido product and service expert that will analyze customer needs, offer customized solutions, and most importantly provide world class service that will enhance each customer’s wireless experience.  Are you are analytical, detail oriented, and enjoy solving problems?  Do you have a passion for delivering exceptional customer service?  Are you committed to ensuring first call resolution? If so, you should consider a career with us today (Full-time position starting on February 5th, 2018)!



  • Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers
  • Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs
  • Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Complete accurate transactions in an effective and precise manner with an attention to detail;
  • Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions
  • Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
  • Incorporate feedback on a regular basis, to improve your personal and professional development


Minimum Qualifications:

  • Completed a high-school diploma or higher
  • Available to work on a flexible schedule: evenings and week-ends to meet our customer demands
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world class customer service and sales solutions
  • Be available to complete a training program
  • Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment


Preferred Qualifications:

  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset


Challenging Work, Rewarding Careers:

  • Competitive base salary + performance based commissions
  • Comprehensive benefits program
  • Employee discount on Rogers products and services
  • Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
  • Career pathing & organic growth opportunities to build a career


Schedule: Full Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 4710 Kingsway, Suite 1600 (157), Burnaby, BC 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 115526
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers?  Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Call Centre || Canada (CA) || BC || Burnaby || None ||


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