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Customer Service Consultant

Rogers


Location:
Moncton New Brunswick
Date:
25 Sep 2017
2017-09-252017-10-24
Categories:
  • Customer Service / Client Care
Rogers
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Job Details

Customer Service Consultant

Customer Service Consultant

Date: Sep 2, 2017

Location: Moncton, NB, CA, E1C0G1

At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.

ROGERS is recruiting for Customer Service Consultants with a start date of September 25, 2017. In this role you will provide world class customer service when handling incoming calls from store agents and customers; listen to customers, analyze their needs and offer adapted solutions; promote Rogers products and services. If you are analytical, detail oriented, and enjoy solving problems both imaginatively and resourcefully; you should consider a career with us today!

Responsibilities:

 

 

  • Passionately connect and build rapport with a variety of customers and their changing needs;
  • Right size our customers based on their individual needs and promote appropriate products and services as necessary;
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take appropriate action to efficiently resolve issues;
  • Take accountability to solve issues from beginning to end;
  • Receive and incorporate feedback to improve personal and business performance;
  • “Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

 

 

 

Qualifications:

 

 

  • Completed high school diploma or higher;
  • Bilingual (English and French) is considered an asset
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand;
  • Must be punctual and committed to work schedules;
  • Possess superior multitasking abilities;
  • Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;
  • Ability to find customer answers quickly and accurately while using multiple resources;
  • Must be comfortable working in a highly structured, measurable target driven environment.

 

 

 

You should join us because:

 

 

  • We are a Canadian owned and operated company innovative, progressive and ahead of the curve!
  • We offer you a Full Time permanent position;
  • You will receive fully paid training (mandatory full time attendance during the session);
  • You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program;
  • Up to a 50% discount on many products and services after 6 months of service;
  • We offer a lunch room, an internet cafe and Free parking;
  • We believe in developing our employees
  • you will have access to a rewarding career with growth opportunities!

 

Schedule: Full Time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 100 Westmorland Street (232), Moncton, NB 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 107092
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

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