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Customer Service Consultant

Rogers


Location:
Ottawa Ontario
Date:
15 Jan 2018
2018-01-152018-02-13
Categories:
  • Customer Service / Client Care
Rogers
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Job Details

Customer Service Consultant RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Call Centre || Canada (CA) || ON || Ottawa || None ||  " />

Customer Service Consultant

Date: Jan 5, 2018

Location: Ottawa, ON, CA, K1J 9N2

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

ROGERS Ottawa location is recruiting for Customer Service Consultants with a start date of January 22, 2018. We are looking for customer champions who will provide world class service by connecting to our customers, analyzing their needs and offering customized solutions. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance driven environment? Would you love to be an ambassador for Rogers delivering what’s next? If so, you should consider a career with us today!

Responsibilities:

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Complete accurate transactions in a timely manner
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Embrace change in a fast-paced, performance driven team environment

Minimum Qualifications:

  • Completed high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
  • Excellent active listening and communication skills
  • Customer Champion: passionate about providing world class customer service and sales solutions
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Strong computer skills (windows and internet navigation) and comfort working with wireless devices
  • Punctual and committed to work schedules

Preferred Qualifications:

  • Bilingual (English and French) is considered an asset
  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset

Challenging Work, Rewarding Careers:

  • Competitive base salary + performance based commissions
  • Comprehensive benefits program
  • Employee discount on Rogers products and services
  • Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
  • Career pathing & organic growth opportunities
 
Schedule: Full Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1430 Blair Place (145), Ottawa, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 113829
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
 
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Why Rogers?  Because your tomorrow inspires our today.
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
 
Posting Notes:  Call Centre || Canada (CA) || ON || Ottawa || None ||

 

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