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Customer Service Representative ID 2017-2733 Job Category Customer Service/Support Job Type Part Time Number of Positions 7

Metroland Media Group Ltd.


Date:
25 Sep 2017
2017-09-252017-10-25
Categories:
  • Customer Service / Client Care
Metroland Media Group Ltd.
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Job Details

Metroland Media | Working At Metroland |Hamilton Spectator

Hamilton Spectator

CA-ON-Hamilton
2 months ago
Job Title:
Customer Service Representative
ID:
2017-2733
Job Category:
Customer Service/Support
Job Type:
Part Time
Number of Positions:
7

OUR DESCRIPTION

ABOUT US

 

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provID: es local news and multi-media marketing solutions in Canada's heartland.

 

Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provID: e our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com.

 

 

THE OPPORTUNITY

 

Part- Time Customer Service Representative position available at our Hamilton Spectator location.

 

 

KEY ACCOUNTABILITIES

  • First point of contact in a customer service role, answering general phone and e-mail inquiries and provID: ing solutions in a timely and professional manner.
  • ProvID: e excellent customer service in addition to maintaining positive relationships with customers.
  • Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
  • Communicate with managers and team members as needed regarding client data and confirmation of information.
  • Special projects and other duties as assigned.
  • As part of this role, you will be required to handle credit card information. Metroland Media is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

 

WHAT WE'RE LOOKING FOR

  • Post-Secondary Education in any or related field.
  • Minimum 2+ years in Customer Service environment.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
  • Strong written and verbal communication and competent listener.
  • Superior customer skills including having the ability to placate challenging and demanding clients.
  • Strong administration skills with accurately updating and maintaining information.
  • Capable of taking initiative and can work independently with minimal direction.
  • Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
  • Effective organizational skills, ability to manage time and prioritize tasks appropriately.
  • Successfully handle confID: ential information and use appropriate discretion.

 

OUR AODA COMMITMENT

 

Metroland is committed to accessibility in employment and to ensuring equal access to employment opportunities for candID: ates, including persons with disabilities. In compliance with AODA, Metroland will endeavour to provID: e accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview.

 

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