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Database Services Lead - Production


Brampton Ontario
22 Jan 2018
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Job Details

Database Services Lead - Production to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Information Technology & Engineering || Canada (CA) || ON || Brampton || None; SF:LI-RB1 ||  " />

Database Services Lead - Production

Date: Jan 5, 2018

Location: Brampton, ON, CA, L6T 0C1

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


Rogers is seeking an IT Infrastructure Services Lead for Database Support to oversee database services provided to Rogers by our outsourcing partner. Reporting to the Senior Manager of Database Services at the Rogers Park Brampton Campus, this individual will build, manage and maintain strong relationships with our outsourcing partner and technical teams ensuring the database services are adhering to SLA’s and business expectations.


Key responsibilities of this role include:

  • Manage enterprise database support services on heterogeneous databases, ensure smooth and efficient operations within a very large, complex database environment
  • Provide strong technical knowledge and business subject matter expertize across a wide range of database technologies, platforms and business processes in order to prioritize the work effort and maintain high service levels to the business
  • Lead geographically dispersed vendor database support team to deliver high level of IT support
  • Focused on customer service, and puts the (internal) customer at the heart of the service management team and their work
  • Working closely with both the business and the IT department to maintain the effectiveness of current services.
  • Identify potential areas for service improvement and raise proposals with staekholders.
  • Coordinate service life-cycle processes, including the transition of new services into production, as well as helping to identify potential new services based on business input
  • Working closely with technical team leads, management, specialized IT areas and application support teams to ensure consistent delivery and quality of database services
  • Acting as a point of contact to facilitate effective communication and mutual understanding between business associates and IT associates.
  • Drive the creation of an environment that fosters continuous improvement in service management processes
  • Provide input to database/infrastructure scalability.
  • Lead service review meetings
  • Role requires strong technical knowledge across the entire technology stack but is mainly based on Oracle, Exadata , MS SQL Server & NoSQL Databases.
  • Take the lead on major incident resolution and communication; point of escalation for database and customer-service issues
  • Ensure vendor is keeping incident and problem records up-to-date
  • Ensure vendor keeps all technical and non-technical documentation up-to-date. Accountable for the accuracy of configuration items and documentation relating to the database services
  • Manage service reports describing current status of vendor provided managed services.


Experience & Education

  • Customer Service orientation with a strong bias toward action
  • Leading database support team, and managing delivery of database services
  • 8+ years’ experience in Database and infrastructure technologies, and an understanding of their architecture
  • Expert level experience with Oracle, Exadata, MS SQL and other Database technologies
  • 3+ years’ experience vendor management
  • ITIL process maturity measurement and improvement
  • Experience with implementing and managing DBaaS, IaaS, PaaS and Cloud Integration
  • Flexible in working outside of core business hours at short-notice
  • Good understanding of Oracle and Microsoft technology stacks, including awareness of cloud computing architecture.
  • Understanding of technical IT issues to enable discussions with internal and external technical specialists



  • Experience using Service Now
  • ITIL Certification
  • Experience working with geographically distributed and remote teams.
Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 115687
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers?  Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Information Technology & Engineering || Canada (CA) || ON || Brampton || None; SF:LI-RB1 ||


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