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Director, Fido Wireless IT


Montreal Quebec
16 Oct 2017
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Job Details

Director, Fido Wireless IT

Director, Fido Wireless IT

Date: Oct 12, 2017

Location: Montreal, QC, CA, H5A 1K3

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.

Rogers is seeking a Director, Fido Wireless IT reporting to the VP, Digital Development, Customer Experience IT.  This position will be based out of our Downtown Montreal office. The Director will partner with Fido's Wireless business unit’s leadership teams to provide thought leadership to build out Digital capabilities and a technology roadmap that aligns to Fido's Wireless products and sales strategies.  This position requires a person with a strong technical Digital background with experience in creating innovative IT solutions and designs that provide a brilliant digital experience with our online sales flows, self serve, and prepaid capabilities.  The successful candidate will possess strong digital technology skills and business acumen to drives results, and has the ability to lead through influence, building strong relationships by working collaboratively with all levels of the organization.     


Key Responsibilities


  • Develop and Deliver the Digital Sales flows, and self serve capabilities for our consumers, and front line reps including a common commerce platform across all channels
  • Develop & deliver long-term strategy roadmaps
  • Support leadership development priorities and IT department cultural changes with a highly collaborative working style that enables engagement across functional business teams
  • Focus on rapid and cost effective development and deployment strategies including agile methodologies
  • Develop and deliver solutions with high performance and stability
  • Deliver both in year and longer term project commitments
  • Select technology and vendors to deliver to roadmap
  • Responsible for the delivery of a reliable, well-defined Digital architecture that supports Fido's Wireless initiatives
  • Govern execution of Fido's Wireless digital initiatives in partnership with Digital Capabilities Delivery team.
  • Ensure scope and business requirements are clear and managed effectively
  • Support teams and remove road blocks on projects, programs
  • Estimate, Design, Build and manage digital platform projects
  • Deliver Digital NPS initiatives, Sustain & Operation initiatives, Production Support items as necessary
  • Develop talent, build and drive an agile culture and governance process
  • Lead, manage and motivate team by mentoring, coaching and ensuring development plans established for each team member
  • Develop and manage a budget for the applications, projects, and resources (deliver against Opex and Capex targets)
  • Plan, direct, and coordinate design, development and delivery of eBusiness capabilities
  • Ensures consistency and maintainability of existing applications by following and enforcing standards/procedures for implementing new solutions.


Key Qualifications


  • Minimum of 10 years’ experience with at least 3 years in a senior IT leadership role
  • Minimum of 5 years’ experience in an eBusiness and/or eCommerce role
  • Strong technical affinity and current understanding of digital technologies including eCommerce, web analytics, search, content/document management and mobility
  • Experience managing large programs with multiple elements of functional and technical requirements
  • Experience working on global initiatives that require both the global and region specific deliverables
  • Ability to prioritize effectively to focus on initiatives and building alignment around what has been prioritized
  • Expert problem solving, troubleshooting decision making skills
  • Superior communication (written and verbal), negotiation and facilitation skills with various audiences.
  • Must have the ability to consistently and collaboratively resolve issues, mitigate roadblocks, and align teams.
  • Must be a self-starter with ability to be productive in a fast-paced environment with minimal direction.
  • Proven track record of successfully delivering large scale high throughput platforms
  • Bachelor's degree in IT, Engineering, Computer Science or equivalent experience (required), 
  • Proven experience with the following:
  • Working knowledge of leading edge technologies – Angular, Play, Akka, Janrain, Dynatrace, Adobe, Endeca, and CMS systems:  HP Livesite and Teamsite



Leadership Attributes & Other Critical Competencies


  • Proven leader with ability to motivate a team to achieve outstanding results.
  • Extraordinary team player and ability to thrive in a fast-paced, high-growth environment where quality, innovation, speed of decision making and execution are critical to organizational success.
  • Ability to execute against multiple projects; results-oriented work environment.
  • Supports and strengthens the corporate brand and company culture.
  • Executive presence, with the ability to navigate difficult situations and build relationships via persuasive negotiator skills.
  • Collaborative leader with demonstrated ability to impact and influence across various functions and groups at all levels of an organization.
  • Process oriented problem solver who is able to take high level concepts and ideas and create a story that can connect the business case to the technical work and is able to articulate the benefits and cost effectively.
  • Brings a high degree of initiative, is able to work in an ever changing environment, and is able to manage ambiguity and relentless focus on prioritizing and balancing multiple stakeholder goals.


Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000 (182), Montreal, QC 
Travel Requirements: Up to 50%
Posting Category/Function: Digital & eCommerce
Requisition ID: 96533
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Digital Media || Canada (CA) || QC || Montreal || SF:LI-MS1 ||


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