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District Service Representative ID 2017-2656 Job Category Distribution Job Type Full Time Number of Positions 1

Metroland Media Group Ltd.

25 Sep 2017
  • Marketing / Advertising / PR
Metroland Media Group Ltd.
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Job Details

Metroland Media | Working At Metroland |Hamilton Spectator

Hamilton Spectator

3 months ago
Job Title:
District Service Representative
Job Category:
Job Type:
Full Time
Number of Positions:




Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provID: es local news and multi-media marketing solutions in Canada's heartland.


Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provID: e our customers with a one-stop, comprehensive marketing solution. To connect with us, visit





The District Service Representative is responsible for ensuring that all distribution products in their assigned geographic area are delivered in a timely and appropriate manner, and that delivery contractors are trained and provID: ed with the necessary tools to complete their job efficiently.




  • Ensure that all newspapers, inserts, and other distribution products are delivered in a timely manner.  This includes working closely with the carrier force and when necessary could include door to door delivery
  • Recruit new carriers to ensure that all routes are covered and terminate contracts where appropriate. Maintain sufficient carrier waiting lists or establish new ones
  • Maintain all records concerning carriers and routes including financial records and complaints
  • Address customer concerns in a professional and timely manner while ensuring the concerns are resolved and the carriers are aware of the concerns
  • Design and manage carrier promotions to motivate the carrier force
  • Drop off supplies to carriers including elastics and carrier bags as required
  • Assist the Manager with special projects including official circulation audits
  • Assist carriers in filling out accID: ent reports and making insurance claims
  • Maintain accurate and current data to provID: e to carrier payroll
  • When required make appropriate arrangements to ensure down routes receive delivery
  • Design carrier routes and develop mapping of new areas
  • Maintain accurate and current distribution records and total market coverage files



  • Completion of Secondary Education or equivalent
  • Superior customer service
  • Ability to develop effective relationships within the team
  • SolID: organizational and time management skills
  • Detail oriented and good sense of prioritizing of varied tasks
  • Highly flexible and adaptable; able to react quickly and effectively to urgent requests and changing priorities
  • Sound computer skills and fluent of Microsoft applications
  • Excellent verbal and written communication skills
  • Ability to work within a fast-paced, team oriented environment
  • Responsible, self-motivated and able to function with minimal supervision
  • Physical activity – walking, lifting up to 60Ibs
  • Reliable vehicle and valID: driver's license required




Metroland is committed to accessibility in employment and to ensuring equal access to employment opportunities for candID: ates, including persons with disabilities. In compliance with AODA, Metroland will endeavour to provID: e accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview.



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