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Fraud Analyst


Toronto Ontario
19 Mar 2018
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Job Details

Fraud Analyst to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Corporate || Canada (CA) || ON || Toronto || None ||  " />

Fraud Analyst

Date: Mar 12, 2018

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


The Fraud Management group is responsible for identifying emerging fraud risks and monitoring subscriber activity for the purposes of fraud prevention and early detection. We are seeking an individual who can leverage their exceptional investigative skills, along with the strong leadership qualities required to support the management team.


What you'll be doing:

  • Handling internal and external customer inquiries concerning fraudulent issues.
  • Detecting new and high-risk subscriber activity through fraud detection tools.
  • Follow constantly changing procedures to minimize company losses.
  • Ensure all activities are recorded through various fraud databases.
  • Make certain all necessary fraud related paper work has been completed.
  • Identify, with a minimum delay, new fraud trends as they transpire.
  • Achieve individual goals, based on quantitative and qualitative standards.
  • Perform other duties and special projects as required


What you have:

  • Post-secondary education (in a business or related discipline preferred).
  • Must have analytical and problem-solving skills.
  • Strong attention to detail and organizational skills.
  • Must have a demonstrated aptitude to working effectively autonomously with minimum supervision.
  • Ability to adapt quickly to constantly changing priorities.
  • Ability to meet quantitative and qualitative goals.
  • Experience dealing with internal and external customers.
  • Advanced knowledge of Vision 21 in relation to activation, customer service, procedures etc.
  • 2+ years experience in a Call Center environment or support function preferred.


As part of the recruitment process, the selected candidate will be required to provide employment references and successfully complete a background check which includes credit and criminal checks.

Schedule: Full Time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Enterprise Risk Management
Requisition ID: 116901
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
Why Rogers?  Because your tomorrow inspires our today.
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes:  Corporate || Canada (CA) || ON || Toronto || None ||


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