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Manager of Case Workers (Enforcement Manager)

Family Maintenance Enforcement Program

Victoria, ,, BC V8V 2N8
20 Oct 2017
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Family Maintenance Enforcement Program
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Job Details


Company Description

Themis Program Management, a British Columbia company established in 1988, operates the Family Enforcement Maintenance Program in British Columbia, a Provincial government program that provides services in tracking and collecting child and spousal support.  We are the leading service and technology provider in Canada to the Child Support Enforcement field. Themis proudly focuses on innovative solutions to problems encountered in the family justice sector - solutions that help people.  By putting families first in our operation of BC's Family Maintenance Enforcement Program, we have a family-friendly work environment that supports the personal and professional needs of all who work here.

For more information about the FMEP, please visit

The Position

The Manager of Case Workers (Enforcement Manager) is responsible for leading a unionized team of results-oriented individuals.  Supervising the day-to-day activities of the enforcement team, this manager coaches staff to interpret program policy and maximize the performance of our program. This manager works in a supportive environment with other managers to ensure excellent client service.  He or she is responsible for recognizing, researching and implementing projects that will improve the performance of their teams and of the FMEP in general.

We are currently accepting applications for a temporary Enforcement Manager position in our Burnaby, Victoria and Kamloops offices. These are a one year term positions that could lead to permanent employment.

Key Responsibilities 

Hands-on coaching and leadership to a team of case workers and other professional staff to help them optimize service delivery in client relations, payment monitoring, collections, and case management.

People management that includes coaching, training and performance management.   

Project management to improve the performance of program and staff. 

Of paramount importance is fostering a culture that supports both client and employee satisfaction, where growth and learning are ongoing, and staff mentoring is a natural, everyday occurrence. 

Making decisions that support program standards and goals for client satisfaction, keeping cost effectiveness in mind. 

Identifies and communicates alternative courses of action when legislation, policy, procedures and practices are insufficient to resolve a situation.

Investigates and resolves complaints and documents appropriately and effectively; takes steps to prevent problem(s) from reoccurring.

The Person

We are looking for a manager with human resources or labour relations experience.  If you have managed a team of staff in a policy driven environment, this might be a great fit for you.

To be successful, you:              

Must have a university degree (with ongoing professional development).

Must have a minimum of five years of supervisory experience - preferably in a unionized environment and ideally in a justice-related, financial service, or other regulated environment.     

In addition to strong financial analysis and decision making skills, must be a natural people-manager, mediator, and mentor, recognized for your ability to achieve results in a culturally diverse environment.  

Can bring fresh insights and innovative solutions to people and operational issues.             


To Apply

We provide the necessary on-the-job training to our new employees, and offer ongoing opportunities for learning and development.

We also offer a wonderful team based working environment and an opportunity to work with a great team of people who are dedicated to helping and making a difference to families in BC through the FMEP. We offer a comprehensive benefit package, including a generous vacation policy.  Make ours an environment where you can develop your career AND have work/life balance.

Visit our careers site at to submit your resume and cover letter.


To connect with us in person, please come and see us at the Victoria Black Press Extreme Education & Career Fair, Thursday, October 26, 2017 at the Juan de Fuca Q Centre, 1767 Island Hwy, Victoria, 10 am - 4 pm 


Posting Code: TJVAN

Posting Code: BPProfile

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