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Manager, Omni Channel Strategy


Toronto Ontario
17 Jul 2017
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Job Details

Manager, Omni Channel Strategy

Manager, Omni Channel Strategy

Date: Jul 1, 2017

Location: Toronto, ON, CA, M4Y 2Y5

Are you inspired by disruptive change? Do you think bold and take the road less travelled? Are you in the driver’s seat alongside a team of dynamic and driven individuals? Then this is the role for you! The Digital Channel Integration Manager will report to the Senior Manager Unified Touch Integration and collaborate at a program level with multiple project teams and business partners across the organization to implement initiatives across various consumer touch points.  The candidate will be responsible for assisting in building & rolling out the end to end Omni channel digital eco system across all channels.  



- Collaborate with product owners and channel primes (Customer Care, Retail, Field, etc.) to develop & lead implementation plans related to omni-channel initiatives

- Assist in aligning the digital strategy with the channels business goals to develop a plan for channel integration

- Provide updates on progress, challenges, opportunities and new projects pertaining to digital experiences used by Customer Call Centre, Retail and additional channels

- Work with project leads to understand budgets, timelines, milestones in order to develop and manage implementation plans appropriately, including pre & post implementation preparation

- Ensure all new digital projects are looked at with Rogers Omni Channel Experiences in mind

- Act as a thought leader to ensure that all projects are aligned with the Rogers Omni Channel mandate

- Partner with multiple internal teams to ensure integration success across channels and assist in issue resolution

- Identify and manage project interdependencies, gaps and risks as required

- Drive alignment at a program level across the organization to a common goal

- Communicate complex ideas in easily understandable ways to a variety of levels of stakeholders, business partners and end users



- Bachelor's degree in Marketing, Communications or equivalent

- More than 5yrs of relevant online channels experience in a fast paced environment

- Retail, Call Centre and/or cross channel experience a bonus

- Highly motivated & adaptable individual

- Strong inter-personal, communication (written and oral) and negotiating skills including ability to communicate with all levels of the organization, and confidence to influence and persuade

- Ability to understand the big picture while not losing sight of the details

- Ability to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution

- Understanding of technical aspects of web applications, including database-driven functionalities & general web functionality

- Self-motivated & entrepreneurial

- Excellent problem solving and decision making skills



Schedule: Full Time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083), Toronto, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Digital & eCommerce

Requisition ID: 99733




As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.


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