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Project Delivery Manager - Customer Implementation Wireless

Rogers


Location:
Toronto Ontario
Date:
22 Jan 2018
2018-01-222018-02-20
Categories:
  • Business
Rogers
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Job Details

Project Delivery Manager - Customer Implementation Wireless RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Corporate || Canada (CA) || ON || Toronto || SF:LI ||  " />

Project Delivery Manager - Customer Implementation Wireless

Date: Jan 7, 2018

Location: Toronto, ON, CA, M4Y 2Y5

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

Project Delivery Manager Customer Implementation (known internally as Customer Delivery Manager)

 

The Delivery Manager is accountable to project manage and drive the successful implementation of Wireless strategic initiatives to meet the customer and business needs.  Focus on leading a seamless transition of the solution from the Contract process to Customer Implementation. Identify and resolve issues that may impede the progress of the delivery process and engage personally with the customer to establish expectations and provide formal updates on progress. This is a Toronto-based position reporting to the Director, Enterprise Customer Implementation

 

What you'll be doing:

 

  • Onboarding large customer deployments and managing customer expectations from start to finish. Maintaining the integrity of the customer solutions through all steps of the delivery process
  • Collaborate to resolve issues and impediments of the delivery process, and assuming overall accountability of the end to end solution for the customer
  • Take responsibility for the customer experience by ensuring appropriate engagement takes place throughout the process, acting as the delivery point of contact for the customer – as well as for Sales
  • Leads the daily calls with the stakeholders to drive collaboration activities across multiple roles and varying expertise – both early and throughout the delivery process to proactively address challenges that may impact the timely delivery of service
  • Provide coaching and support to the various roles that make up the project delivery team engaged in enabling a customer’s service solution
  • Create and manage constructive relationships with team members, subject matter experts, stakeholders and other members of the organization.
  • Make critical business decisions to meet customer expectations.
  • Understanding senior management’s business strategy and providing project related recommendations for cost effective service delivery
  • Understand issues and works to remove roadblocks across all operational areas to ensure seamless customer implementation
  • Identify obstacles/conflicts and evaluate, recommend and implement workable solutions. 
  • Escalate issues to the appropriate levels within the organization to mitigate risks and keep delivery on track.
  • Makes commitments on customer delivery dates and is measured on accuracy
  • Develops Project Plan, Schedule as required
  • Provide Executives and Management with timely reporting on implementation progress, issues, risks and containment
  • Develop and conduct presentations to various levels of Management as required.
  • Ability to create Business cases and assess cost and other impacts related to the projects

 

What you have:

 

  • Minimum 5 years of project management experience on the business side is a must.
  • Understanding and application of PMI best practices and methodologies is a must. PMP certification is a strong asset.
  • Experience in the telecommunication industry is highly preferred.
  • Excellent communication skills (oral and written) in English and the ability to interface with all levels of the organization.
  • Software skills:  Microsoft Project; MS Word, PowerPoint, Excel is a must
  • Conflict management, negotiation and influencing skills
  • Ability to navigate a high-pressure environment with multiple tight deadlines, shifting and competing priorities and several concurrent projects
  • Experience working with cross-functional teams and Enterprise Customers
  • A demonstrated ability to effectively address customer facing challenges
  • A solid understanding of the technologies delivered by telecommunications company (Rogers Enterprise), and a proven track, record of implementing process solutions. 
  • Please note this role does not have direct reports
 
Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Call Centre Operations
Requisition ID: 112886
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
 
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Why Rogers?  Because your tomorrow inspires our today.
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
 
Posting Notes:  Corporate || Canada (CA) || ON || Toronto || SF:LI ||

 

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