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Senior Project Manager

Rogers


Location:
Ottawa Ontario
Date:
22 Jan 2018
2018-01-222018-02-20
Categories:
  • Customer Service / Client Care
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Job Details

Senior Project Manager RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.   Posting Notes:  Corporate || Canada (CA) || ON || Ottawa || SF:LI ||  " />

Senior Project Manager

Date: Jan 15, 2018

Location: Ottawa, ON, CA, K1G 1A2

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.

 

Senior Project Manager

Reporting to the Senior Manager Complex Solution of Solutions Delivery department, the Senior Project Manager will occupy a critical position in which he will show leadership in finding solutions to ensure after-sale commitments by professional services. The Senior Project Manager will also assist the sales team to determine the scope and importance of commitments to customers, and will participate in the management of these when they are taken. This position involves direct contact with clients.

 

The Senior Project Manager uses their skills to manage the relationship with the client and monitoring services throughout the project. The focus is on the management of the contractual relationship between the client and the vendor as well as the management of the project itself.

 

The Senior Project Manager is responsible for engagement delivery quality and customer satisfaction by structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem solving methodology correctly and to the agreed budget.

 

 

Responsibilities:

 

  • Manage the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organization.
  • Establish the processes to support delivery operational excellence. This includes project initiation in the delivery system, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
  • Ensure the services delivered by the vendor are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget.
  • Manage vendor resource planning and addressing resources performance issues.
  • Manage the financial aspects of the contract (billing for services, following-up on payments, etc).
  • Define in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversee the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW
  • Review and approves consultant and partner billable hours and expenses each week, and review and approve client invoices before they are sent.
  • Act as the escalation point when issues arise with vendor’s resources / services and manage any dispute or conflict.
  • Manage engagement risk and delivery quality.
  • Track and report the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan.
  • Builds his time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.
  • Develop strong, positive cross organization relationships with internal groups to include industry units, account teams, and product groups, as well as with partners and customers.
     

 

 

Qualifications:

 

  • Minimum of 10 years ‘experience in a technical lead or project management role.
  • Proven track record of successful project execution in the wireless industry
  • Extraordinary organizational savvy with exceptional partnering skills and good relationships across all functions.
  • Proven change leader.
  • Knowledgeable of industry and related trends
  • Excellent problem solving skills
  • Excellent customer facing skills
  • Entrepreneurial, highly motivated and adaptable
  • Exceptional ability to persuade, convince, negotiate with influence in order to support  objectives
  • PMP certification
  • Obtain Security clearance for Federal, provincial, municipal depending of customer requirement
  • English writing and speaking
  • French writing and speaking (recommended)
  • Driver licence valid
  • Good understanding of governance model and quality control mechanism

 

Technical Project Experience:

  • Call Center application
  • Familiar with wireless networks
  • LAN\WAN\VPN\Firewall Infrastructure
  • WIFI
  • Inbuilding
  • MDM – Mobile Device Management

 

Travelling:  Travelling will be require

 
Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1810 St. Laurent Blvd. (106), Ottawa, ON 
Travel Requirements: Up to 25%
Posting Category/Function: Project Management & Coordination
Requisition ID: 113908
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
 
We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Why Rogers?  Because your tomorrow inspires our today.
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
 
Posting Notes:  Corporate || Canada (CA) || ON || Ottawa || SF:LI ||

 

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