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Supervisor - Customer Care

Shaw Cable


Location:
Nanaimo, BC V9R 5J6
Date:
11 Jan 2017
Categories:
  • Customer Service / Client Care
  • General Help / Labour
Shaw Cable
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Job Details



Every day, our passionate employees connect our customers to the world and everything in it it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. Our people reflect the richness of our communities, and our culture is inclusive of each individual’s diverse background and perspective, which makes us a stronger team.

At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions. We invite all qualified individuals to apply.

Shaw Communications is looking for a talented leader to join our Supervisory team in our world class call centers. The successful candidate will be reporting to the Manager, Customer Care and will be responsible for leading a diverse team of front-line agents towards ensuring an exceptional customer experience while driving business results.

Who you are (Experience and Skills):

You love inspiring, engaging and connecting with people.

You love being a part of a team that strives to achieve one common goal while building on the individual strengths of each person.

You train, coach and develop your team to be the next big thing. You love seeing people take the next step in their careers; in fact, you promote internal development.

You have a proven track record of 3-5 years of successful management/leadership experience in a customer centric environment, leading 15-22 frontline employees. Other relevant experience will also be considered.

You love building a results-driven team while providing an exceptional customer service experience.

You can multitask and manage multiple commitments to your team, your leaders and our customers.

You aren’t afraid to speak your mind and bring the next great idea to the table. In fact, you turn your ideas into reality.

You have the ability to adapt to different situations and lead change in an industry that is always evolving.

You have the ability to work flexible shifts including evenings, weekends and statutory holidays.

What you do (Accountabilities):

You are a Shaw Ambassador displaying the vision and values of the organization.

You are a leader among leaders owning and supporting the business, continuously developing initiatives to improve the business with clear and concise expectations and precise execution.

You lead by example, driving the right behaviors and deterring the undesirable ones.

You partner closely with your peers, taking initiative and participating in stretch assignments such as new hire on- boarding, communication memos, recruitment and selection.

You run electrifying team meetings, instilling excitement and providing continuous learning and resources to help builperformance.

You develop and mentor your team side-by-side to live into their full potential.

You have strong people and presentation skills in the form of written and verbal communication.

What we offer (the perks of working at Shaw):

Shaw provides a customizable benefits plan to suit you and your family’s needs

3 weeks of paid vacation so that you can have a healthy work-life balance

Incredible employee discounts for all your entertainment needs including WideOpen Internet 150, all you can watch TV/video, and all you can talk long distance, as well as corporate discounts with many major retail partners

Dedicated resources for continuous learning and career growth as well as opportunities both locally and across Canada

Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs, scholarships for dependents, enhanced parental leave, and retirement and savings plans

A Recruit & Reward program to help you earn $600 when you refer a friend or family member to a role at Shaw

Employee Giving Programs to augment your charitable endeavors and support you in giving back to the community

Canadians serving Canadians in their own city

If you want to be part of something bigger—part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! Join us.

Apply at: www.shaw.ca/careers

Please come and see us at the career fair February 9, 2017 Florence Filberg Centre 411 Anderton Ave, Courtenay, BC V9N 6C6 for an onsite interviews and job details. 

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

(934684BP)

Posting Code: TJVAN



Posting Code: BPProfile




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