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Technical Customer Implemenation Specialist

Rogers


Location:
Montreal Quebec
Date:
25 Sep 2017
2017-09-252017-10-24
Categories:
  • Business
Rogers
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Job Details

Technical Customer Implemenation Specialist

Technical Customer Implemenation Specialist

Date: Sep 25, 2017

Location: Montreal, QC, CA, H5A 1K3

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal – serve our customers better.
 

Technical Customer Implementation Specialist

Role Summary:

The Technical Customer Implementation Specialist (TCIS) is accountable for leading the deployment of critical networks that require clear technical understanding of Ethernet technology and topology, IP technology, SIP and the deployment of dependent network equipment.  The TCIS is required to manage technically complex projects and work with teams such as Network Transport, Planning & Implementation, Network construction and Commissioning, and Finance to enable customer networks.  The TCIS is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customer ensuring that orders to cash procedures are executed within defined milestones.

 Responsibilities:

  • Validate order requests for technical quality vetting order requirements against standard product offers.  If nonstandard, accountable for ensuring the appropriate approvals have been grand and required resources necessary for deployment are engaged. 
  • Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
  • Relay technical design detail to implementation provisioning resources.   
  • Facilitate internal and external Kick off and status meetings and oversee project critical paths
  • Define schedule and delivery plans to communicate with customers and assess risk factors
  • Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests. 
  • Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
  • Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
  • Manage Voice and Data Mac-D requests for installed RBS Services, facilitating customer network change activities associated with legacy and next generation solutions
  • Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
  • Build customer relationships by providing prompt and exceptional service through communication and delivery.
  • Set expectations and hold people accountable; promote teamwork through open and honest conversations
  • Take accountability and appropriate action to efficiently resolve issues
  • Establish and maintain cross-functional relationships within Rogers departments

 

Qualifications:

  • Understand the fundamentals and be able to implement integrated project/program strategies, PMP an asset.
  • Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS.
  • Solid understanding of telecommunications services and equipment.
  • Three – five years’ experience in a telecommunications operation related field or environment
  • Knowledge of Rogers Business services, products and procedures
  • Post-Secondary education in a related technology or telecommunications field.
  • ITIL Certification is an asset.
  • Proficient in Microsoft Word and Excel.
  • Proven ad demonstrated leadership skills.
  • Demonstrated excellent communication with technical and management staff, both verbal and written.
  • A strong sense of teamwork and willingness to work in an ever changing environment.
  • Excellent presentation and communication skills.
  • Entrepreneurial attitude and an ability to work with little supervision in a fast paced environment
  • Strong organizational skills
  • Software skills:  Microsoft Office, AS400, INSIS, Salesforce
  • Must be self-motivated, creative and able to work as part of a team
  • Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
  • Bilingualism (English/ French) is mandatory
Schedule: Full Time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000 (189), Montreal, QC 
Travel Requirements: Up to 10%
Posting Category/Function: Project Management & Coordination
Requisition ID: 103167
 
WHY ROGERS?
 
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
 
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
 
  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver
 
Why Rogers? Because we believe the best is yet to come.
 
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
 
Posting Notes:  Corporate || Canada (CA) || QC || Montreal || SF:LI-AB1 ||

 

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