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Transit Operator

BC Transit

Victoria, BC V8T 5H7
27 Oct 2017
  • Driver / Transport / Delivery
  • General Help / Labour
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Job Details

Transit Operator

Do you have what it takes to be a Transit Operator? Is this job a good fit for your lifestyle? Being a Transit Operator for BC Transit is an equally rewarding and demanding job. The right candidate is someone who is familiar with the Victoria regional transit system through regular use and experience and enjoys working independently. The rewarding parts of this job are getting to know your community through daily interaction with all demographics of the public, providing great customer service and exploring your city! A Transit Operator is passionate about connecting people and communities. Here are the competencies of a Transit Operator:

Safety: Safety is one of BC Transits core values. As the operator of large piece of heavy machinery - a transit bus - the right candidate must be able to adhere to safety protocols and practices at all times. In addition, using good judgement to be mindful of keeping BC Transit riders safe while on-board is one of the Transit Operators primary concerns.

Customer Service: A Transit Operator must exemplify another of BC Transits core values - customer service - as the face of the company and one who interacts with passengers every day. BC Transit riders are a diverse group of customers with a wide range of abilities, cultures, backgrounds and familiarity with the Victoria region and its transit system. A Transit Operator is someone who is courteous, friendly, respectful and willing to go above and beyond to help passengers.

Communication/ Conflict Resolution: Sometimes Transit Operators will be faced with challenging situations and will need to use their strong verbal communication skills to diffuse a situation and find a resolution without causing further escalation. The ability to stay calm when presented with angry or upset customers is key.

Judgement/ Problem Solving: As a Transit Operator, each day may bring different scenarios, which will require you to use your problem solving skills. Being able to bring timely solutions to circumstances, sometimes with a limited number of tools at your disposal, is important while on the road. That being said, a Transit Operator needs to be able to assess when asking for assistance is an appropriate part of their problem solving.

Ability to Handle Stress: The work of a Transit Operator exists in a fast-paced and high-pressure environment, sometimes with interactions that can be stressful. On a day-to-day basis you may experience near-accidents, upset customers, traffic jams, or driving in adverse weather conditions. The ability to remain calm and in control when in these situations is a must for a Transit Operator.

Physical Demands and Work Environment

The physical demands of a Transit Operator most often require manual handling of loads between 5 kg and 15 kg. Manual handling requirements are considered to occur on a rare basis throughout the work day/week. Physical demands may include but are not limited to, activities such as:

Assisting with securing bikes on/off the bike racks; lifting/lowering the bike racks; and securing customers in wheelchairs and scooters

Reaching between shoulder and ground level to assist/serve customers, access emergency exits/hatches, secure/strap scooters and wheelchairs; or steer and adjust mirrors etc.

Rotating the neck and spine to shoulder check, view travel path and greet customers.

Squatting, crouching or kneeling to secure wheelchairs and scooters and conduct pre and post trip inspections.

Sustained sitting while driving

Navigating steps and stairs to access the buses, including staircases in bi-level bus designs.

Extended exposure to an indoor environment (95 % of the work is completed inside the bus)

Working outside to complete pre/post trip inspections if a bus breaks down on a route or to assist passengers when needed.

Working in close proximity of moving traffic.

Exposure to noise (running bus engine, air brakes, radio, background dialogue of riders, traffic noise, etc); vibration (associated with operation of the bus); and odours (exhaust fumes; pets/animals confined in carriers and/or service animals; passenger fragrances/perfumes and/or conditions associated with passenger personal hygiene).

Exposure to inclement weather conditions.

Interactions with the public in various situations; most public interactions occur inside the bus.

If you would like to learn more about the physical demands and work environment of the position, please visit the Transit OperatorFAQ page to read the full Job Demands Analysis.



To be considered for employment as a Transit Operator, applications must meet the following minimum qualifications:

Willing and able to work shifts (both straight and split shifts) anytime within BC Transits operating hours (22 hours each day with shifts beginning as early as 4am and ending as late as 2:45am) with non-traditional and sometimes undefined breaks. All shifts and work adhere to National Safety Code standards.

Clearly demonstrated customer service skill set including conflict resolution, problem solving and sound decision-making.

2 years non-learners driving experience if not a current commercial licence holder.

5 years Claims Experience Summary dated within the past 14 days with no more than 1 at-fault claim in the past 5 years. Preference will be given to those with a clear Summary.

National (N) and Provincial (P) drivers abstracts, each dated within the past 14 days indicating safe and responsible vehicle operation over the past 5 years with no more than 3 points in the past 3 years and no more than 1 violation in the past 5 years. Preference will be given to those with a clear driving background.

A valid drivers licence any one of these options are acceptable:(Option 1) Class 5 and Class 2 Learners with the #15 air brake restriction/endorsement temporarily added to Learners for the purpose of this application. Cost for a Class 2 Learners is $15. For information on how to obtain a Class 2 Learners from ICBC please click here . (Option 2) Class 1 with #15 air brake restriction/endorsement; out of province equivalent acceptable. (Option 3) Class 2 with #15 air brake restriction/endorsement; out of province equivalent acceptable.

Ability to pass a comprehensive ICBC medical examination relating to the Motor Vehicle Act requirement for a Class 2 drivers licence and capable of, after on-the-job training, holding a Class 2 drivers licence.

No criminal convictions or pending charges relating directly to the Transit Operator position.

Ability to understand, speak and write English in order to comprehend BC Transit policies, effectively communicate with the traveling public and report on incidents involving safety and/or service.

A good knowledge of the Greater Victoria area is an asset.

Wages and Benefits

The Transit Operator position is a full-time, 40 hour per week position. Work and vacation is chosen on a seniority basis through a sign-up process, which occurs four times per year. Your work assignment and your days off will be directly related to what is available at the time your seniority permits you to sign up. The wage schedule as per the Unifor Local 333 BC Collective Agreement effective April 04, 2016 is as follows:

$17.49- Training (Weeks 1-9)

$19.78- First Year (Weeks 10-61)

$21.55- Second Year (Weeks 62-113)

$23.49- Third Year (Weeks 114-165)

$25.42- Fourth Year (Weeks 166-217)

$29.28- Fifth Year (Weeks 218+)

BC Transit offers employees a variety of benefits including the following:

Extended health and dental coverage

Life insurance

Medical Services Plan (MSP) group coverage

Employee and Family Assistance Program (EFAP)

Vacation (based on the terms outlined in the current Unifor Local 333 BC Collective Agreement)

Pension Plan

Employee fitness centre

A complimentary BC Transit bus pass (plus 2 taxable dependent passes)

Career development and advancement opportunities

Social Club

Employee Recognition Program

Application Checklist

During the online application process, ensure you attach the following three documents inthe Attachments step (this is a mandatory step;attachments must be in PDF format):

  1. A 5 year Driver's Abstract dated within the past30 days. Please include both the Provincial (P) abstract and theNational (N) abstract. If you have lived in more than one province or jurisdiction within the past 5 years, please include yourdrivers abstract from all applicable insurance providers, such as ICBC.

  2. An unaltered copy of your Class 2 Learner's permit with #15 air brake endorsement. If you already hold a Class 1 or2 commercial license , please include an unaltered copy of your drivers license (both front and back).

  3. Acurrent 5 year insurance Claims Experience Summary from your insurance provider, such as ICBC.

    • If you have lived in more than one province or jurisdiction(s) in the past 5 years, please include your claims history from all applicable auto insurance providers from the past 5 years.

    • If you have not resided in BC for the past five years or have not held ICBC motor vehicle insurance for a period of time within the past five years, please attach an unaltered copy of your insurance claims history letter from the insurance company with which you have previously held vehicle insurance

To View employment opportunities please visit our website

While BC Transit values all applications received, only those candidates submitting completeapplications who meet the minimum qualifications required will be contacted.

BC Transit is committed to the principles of employment equity.

Candidates must be legally eligible to work in Canada.


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